Refund policy

NO REFUND POLICY - STORE CREDIT ONLY!

* NOTE: You can cancel your order within the “ FIRST 4 HOURS “ ONLY for a Full Refund. After 4 HOURS we will begin processing your order and it can not be cancelled for a refund, ONLY for a store credit . If you wish to request a store credit, please contact us at thejncollection.info@gmail.com. Store credits are issued within 3 business days of your cancelled order. 

Discounts apply to new orders only and cannot be applied to existing orders or outstanding orders on pre-order.

We have a 5 day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, please ship back your items to 

Attention: The JN Collection

P.O. BOX 1480

Hyattsville, MD 20785

You can always contact us for any return question at thejncollection.info@gmail.com

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We have a no refund policy.  We will notify you once we’ve received and inspected your return, and let you know if a store credit was approved or not. If approved, you’ll automatically be issued a store credit in the form of a digital code.